Retail Loyalty Solutions

Driving devoted customer relationships between retailers and consumers

The greatest challenge and opportunity for retailers today, is understanding how to engage and understand every customer as an individual. In order to secure repeat purchase and advocacy your customers need to feel valued at every stage of their journey.

Recognising and rewarding customers as individuals

From the types of rewards that you offer and the way that you communicate them, to the mechanics behind the redemption of those rewards, a successful loyalty strategy is one that keeps customers returning time and time again by demonstrating that they are valued.

We believe that retail loyalty solutions should be driven by every part of a retail brand, using data and insight in order to:

  • Help customers get the most from your programme
  • Show customers that you know them as individuals
  • Make it easier for customers to participate in your programme
  • Have more meaningful conversations with customers
  • Turn customers into advocates and transactions into relationships.

Powered by Future Loyalty

All our retail services and solutions are underpinned by our bespoke Future Loyalty technology reward platform. Whether through published points incentives or unpublished experience-led programmes we help our clients to understand and engage their customers.

Using Future Loyalty technology you can:

  • Empower staff by arming them with tailored insights
  • Deliver consistent brand experiences across on and offline stores
  • Reward transactional spend and frequency with points or experience-based rewards


If you have any questions about customer engagement, communications, or strategy through to loyalty programmes and technology, contact a member of the team

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To see more articles see the full resources area


  • Infographic & Report: Understanding the future of loyalty in retail

  • Report: 5 ways to maximise sales by rewarding engagement this holiday season

  • Retail loyalty solution sheet

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