Europe’s Customer Festival 2016

13 September 2016

Europe’s Customer Festival returns for the 16th consecutive year on 13-14th September in London. The festival will bring together the best marketing expertise in Europe to discuss all aspects of the customer journey including: loyalty, customer experience, big data, omnichannel approaches and much more. The two days will comprise of 4 different conference streams and over 15 hours of networking with professionals from the retail, e-commerce, telecom, leisure, tourism, and banking industries.

ICLP is proud to be a Gold sponsor of the festival; join us, leading industry brands and thought leaders to discuss customer centric approaches to driving loyalty and providing a positive customer experience.


If you would like to get in touch with a member of the team please contact Carolina Mandich, Business Development Director at or +44 20 3725 0349.


  • Loyalty in South America according to Henrique Donnabella

  • Loyalty in Asia according to Mary English

  • The Rise In Voice Technology

  • The State of Customer Devotion in Retail: Part Two

  • The State of Customer Devotion in Retail: Part One

  • Loyalty in Dubai according to Sanjit Gill