Hamburg Aviation Conference 2017

08 February 2017

ICLP will once again be sponsoring the Hamburg Aviation Conference this year 8-9th February, at the AMERON Hotel Speicherstadt, Hamburg.

Join us as well as 200 industry experts, tech vendors, and thought leaders for the latest in best practice, innovation, and trends across the aviation and travel industries. This years’ event will host delegates, brands, and speakers from 29 countries, making it a truly global forum for industry insight.


Join Mignon Buckingham, Managing Director, ICLP, as she presents on our latest global survey results, evolving consumer expectations, and airports’ readiness to meet them:

‘What passengers want – are you ready?’ Day 1, 5.05pm (local time)

Or see Iain Webster, Global Loyalty Consultant, ICLP, as he discusses 4 key challenges every airport faces and how to use customer engagement propositions to tackle them:

‘Understanding the four reasons to engage in airport loyalty’ Day 2, 9.45am (local time)


More information on the event and the full agenda can be found here.


  • Loyalty in South America according to Henrique Donnabella

  • Loyalty in Asia according to Mary English

  • The Rise In Voice Technology

  • The State of Customer Devotion in Retail: Part Two

  • The State of Customer Devotion in Retail: Part One

  • Loyalty in Dubai according to Sanjit Gill