India Retail Forum 2016

21 September 2016

ICLP are pleased to be round table partners at the India Retail Forum this year being held at the Renaissance Hotel, Mumbai 21-22nd September. Join ICLP’s Anurag Saxena for the round table session: ‘The Future of Loyalty: What retail loyalty will look like in 2020’ on Day 1 from 4.30pm-6.00pm IST.

Anurag, joined by a host of senior loyalty and retail specialists from across the region, will be discussing the importance of understanding and engaging customers as individuals, moving beyond traditional transactional loyalty to keep up with the evolving demands of the modern customer.

The panel will be exploring how retailers can use mobile momentum, data, and multi-channel engagement to embrace deeper emotional connections with customers that drive repeat purchase and brand loyalty.

Attend our session and learn:

  • The importance of moving from transactional incentives to tailored money can’t buy experiences
  • How to take customers on the journey to repeat purchase, brand advocacy, and devotion
  • What customers expect in return for their loyalty and data.


To find out more about the future of loyalty in retail or to discuss driving loyalty in an increasingly customer-centric environment, contact Jai Sanghvi, Business Development Director at or +91 9930809213.

Alternatively, find out more on the event and register here.




  • Loyalty in South America according to Henrique Donnabella

  • Loyalty in Asia according to Mary English

  • The Rise In Voice Technology

  • The State of Customer Devotion in Retail: Part Two

  • The State of Customer Devotion in Retail: Part One

  • Loyalty in Dubai according to Sanjit Gill