Report: 6 key considerations for examining customer engagement ROI

10 May 2013

In today’s uncertain economic climate, brands are increasingly renewing efforts around driving customer loyalty. There is an ever-increasing need to understand current investments in loyalty and analyse its performance – in order to be able to identify the opportunities to drive greater ROI in the future.

Our latest trend report evaluates the ROI of customer engagement and how to measure loyalty and drive advocacy both now and in the future.

Download the report now to discover:

  • How to analyse the direct costs of your loyalty initiatives
  • How to identify opportunities to grow the bottom line
  • What commercial value can be demonstrated from mobile and social channels
  • How to examine your customer engagement as interactions.



Please enter your details to download the full report


  • Loyalty in South America according to Henrique Donnabella

  • Loyalty in Asia according to Mary English

  • The Rise In Voice Technology

  • The State of Customer Devotion in Retail: Part Two

  • The State of Customer Devotion in Retail: Part One

  • Loyalty in Dubai according to Sanjit Gill