Report: Securing the loyalty of omnichannel customers

19 November 2014

Recent advancements in technology have greatly affected the ways in which consumers shop – they can choose where, when and how they interact with a brand and expect retailers to deliver a relevant and seamless experience between channels.

With retailers appreciating the increased commercial value of multichannel customers, the race is on to deliver an integrated omnichannel experience that drives greater loyalty with this audience to increase revenue and business growth.

Download our report to discover:

  • The 5 key expectations of omnichannel customers
  • How to connect the non-linear network of paths to purchase to influence shopper behaviour
  • The role of content and the importance of being more contextually relevant
  • Technology considerations to improve the omnichannel experience
  • Customer relationship strategies that drive results internationally.



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  • Loyalty in South America according to Henrique Donnabella

  • Loyalty in Asia according to Mary English

  • The Rise In Voice Technology

  • The State of Customer Devotion in Retail: Part Two

  • The State of Customer Devotion in Retail: Part One

  • Loyalty in Dubai according to Sanjit Gill