Engagement

Imagine if every interaction with customers could excite them. Our engagement strategies do exactly that, with big ideas and campaigns delivered across all channels.

CUSTOMER VALUE PROPOSITION

Insights into real customer truths and frustrations lead to strong and compelling value propositions. Ours will give your customers more reasons to stay loyal to your brand.

From assessing your current customer proposition to differentiating you in the marketplace, our proven expertise will help you arrive at the proposition that delivers an experience that meets both the needs of your customers and the commercial needs of your business.

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CREATIVITY AND IDEAS

We love big ideas and stand-out creative work, especially when it’s inspired by true insights into your customers’ rational or emotional needs.

Our teams from around the world are experts at identifying opportunities to engage customers and build relationships. From having ideas that turn customers into committed fans to finding imaginative solutions that work for your business.

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MARKETING COMMUNICATIONS

Your marketing and communications should treat each of your customers as a somebody, not just an anybody stored in a database.

Our expertise will engage your customers or loyalty programme members with relevant messages in real-time. From designing automated communications to providing tailored recommendations and exciting offers, we'll show your customers that you understand who they are. With more effective marketing performance, your business can look forward to greater ROI and customer profitability.

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CAMPAIGN MANAGEMENT

We design and deliver over 225 million highly targeted customer emails each year. Our campaign management expertise and marketing automation solutions mean we’ll deploy even the most complex campaigns simply and efficiently.

The campaigns we design work across digital, direct and social channels and are both innovative and practical. Our comprehensive suite of reports and analytical tools will allow you to measure how you are performing against your marketing and customer goals.

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PARTNERSHIP MARKETING

Looking for relevant partnership opportunities? With our extensive network of partners, we’ll recommend those with offers that will fit with the profile of new customers you want to acquire. Or identify those who offer products and services that complement your own or have benefits that would enhance your existing loyalty programme.

Our team select and manage partnerships and promotions that extend your brand reach, improve your customers’ experience and meet your business objectives.

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Wherever you’re located, get in touch with us or find our nearest office